Last updated: November 3, 2026
We want you to be happy with your purchase. If something is not right, you can return it within 7 days of delivery, subject to the conditions below.
Eligible returns
- The product is unused, in the same condition you received it, and in its original packaging with all accessories, manuals and the invoice.
- The product arrived defective, damaged or different from what you ordered. Please contact us as soon as possible, and within the 7-day window, with your order number and clear photos.
Items we cannot accept back
- Products that show signs of use, physical damage or missing parts that are not our error.
- Hygiene-sensitive items (for example in-ear products) once opened, unless they are defective.
- Products returned after the 7-day period.
How to request a return
- Email support@bongobuy.com or use our contact page with your order number and the reason for the return.
- Our team will review your request and tell you how to send the product back.
- Once we receive and inspect the product, we will confirm whether your return is approved.
Refunds and exchanges
Approved refunds are issued through a method agreed with our support team (for example mobile banking or bank transfer), because most orders are paid by Cash on Delivery. If your product is defective or damaged, we will offer a replacement where stock is available, or a refund.
Return shipping
If the product is defective, damaged or incorrect, we will cover the return shipping. For other eligible returns, return shipping costs are paid by the customer and original delivery charges are not refundable.
Need help?
Contact us at support@bongobuy.com.